If you purchase a product directly from our website, we collect your:
- full name
- email address
- you contact us for support
- you request a receipt or invoice
- you request that we re-send your serial number
We do not sell or otherwise disclose this information to third-parties, except as required to complete your transaction. When you purchase from our website, you are automatically redirected to PayPal.
You may update your personal information with us at any time by contacting us at https://www.vinotekasoft.com/support.
We retain the personal information related to your purchase indefinitely to facilitate support interactions, unless you ask us to remove it. To request removal of your personal information related to a purchase, contact https://www.vinotekasoft.com/support. If you do this, be sure to keep a copy of your purchased serial numbers, as we will no longer be able to look them up once we have removed your identifying information from our system.
When handling support requests from you, we collect:
- your email address
- any information you provide voluntarily (such as crash logs or other diagnostic info)
- have context from previous interactions which may help us answer your future questions more quickly
- identify broad trends in support requests, which may help us identify and solve problems with our products
By default, if one of our apps crashes while you're using it, anonymized data about the crash will be collected to help us identify the cause of the crash and hopefully fix it in a future update. These "crash logs" contain information such as the state of the app, operating system, and device at the time of the crash, but not your private data.
You may opt out of crash log reporting if you wish.
In our direct download Mac apps, you may have the option to provide your name, email address, and additional comments when submitting a crash report, but this information is not required. If you do not voluntarily provide your name or email address, nothing else in the crash log can be used to personally identify you. Whenever possible, the app will allow you to review the entire contents of the crash log before you decide whether or not to send it.
We retain crash logs for 30 days.
Apple may also collect crash logs if the privacy settings of your device allow it.
By default, our Mac apps periodically check to see if a newer version of the app is available, so that you can be given the choice to update if you wish. No data are stored when the check occured.
For iOS apps or apps acquired from the Mac App Store, update checking behavior is managed by the operating system, and the relevant information is processed by Apple.
Third-Party Vendor Services Used
PayPal is used for purchases from our website. Update checking in direct download apps is provided by the Sparkle framework. Payment processing, update checking, and license management of iOS apps and apps purchased from the Mac App Store is managed by Apple.
When activating iCloud sync across your computers and devices, we do not collect any information.
When searching in the WinePlace we only collect the query for analytics purposes. No personal information are collected.
To opt out of certain types of data collection in one of our apps: On iOS: refer to the Privacy section in the app's Settings screen. On macOS: open the app's General preferences panel and uncheck "Send Crash Reports and Statistics". This will prevent these specific types of data from coming to us, but be aware that the operating system may still collect crash logs and other analytics and send them to Apple unless you have disabled that separately in the operating system's settings. Citizens of the EU may exercise their rights under the General Data Protection Regulation, such as the rights of access and erasure, by contacting us with their request. Residents of California may exercise their rights under the California Consumer Privacy Act, such as the rights of access and erasure, by contacting us with their request.