Support Form

You can write to us in 2 languages: English, Français

Your name :
Your email :
App Version :	Vinoteka Mac 3.6.3
OS :	macOS 10.13 (High Sierra)macOS 10.12 (Sierra)macOS 10.11 (El Capitan)Mac OS X 10.10 (Yosemite)Mac OS X 10.9 (Mavericks)Mac OS X 10.8 (Mountain Lion)Mac OS X 10.7 (Lion)Mac OS X 10.6 (Snow Leopard)
Already Customer ? :	NOYES (License)YES (Mac App Store)
Issue Type :	CrashBugHow-To/HelpSuggestLost SerialOther
Message :
	Send Message

F.A.Q.

Where is the Vinoteka Help Manual?

Click here to launch the Vinoteka Help Manual


Vinoteka 3 PDF Help in English   Vinoteka 3 PDF Help in French

How do I get the software? Am I going to receive a CD by mail?

Vinoteka is a completely paperless software, which means you'll receive your serial number by email right after your purchase. Then you just have to download the application from our website. You then won't receive any CD by mail, since you'll just have to download and install the software right after you have your serial number. The whole process is almost instantaneous.

1/ How to get Vinoteka: click on the button 'Buy' you can find on several pages of our website. Purchase Vinoteka, you'll receive a purchasing confirmation from Paypal when you complete the whole process. Once we receive the purchasing confirmation as well, our system sends you an email containing your serial number, which you'll need to the the registration.

2/ Download the demo version of the software available on our website by cliking on the button 'Download', located here for example. For more details about the installation, go to 'How to install Vinoteka on my machine?'.

How to install Vinoteka on my machine?

Here is how to install Vinoteka on your machine:

1/ Download the demo version of Vinoteka, available on our website.
2/ Vinoteka is downloaded in your machine, drag and drop the software in the folder of your choice.
3/ Launch the application; from the very beginning, it offers you 3 different choices:

        a) Use the demo version;
        b) Buy a license of Vinoteka;
        c) Do the registration process. Choose this option.

4/ Enter your email address (the one you used when you purchased Vinoteka) and your serial number.
5/ Your registration is done, you can now use Vinoteka.

How to change the language of Vinoteka?

Vinoteka, once installed on your machine, detects the language of your operating system and automatically starts in this language. If you wish to change the language of Vinoteka, you then have to change the language of your operating system.

To change the language of your operating system:

1/ Open the System Preferences of your computer.
2/ Click on 'Languages'.
3/ Drag and drop the language of our choice to the top of the list.
4/ Close the System Preferences.
5/If Vinoteka is open, close it then launch it again. if l'application wasn't open, just start it.

If might need to restart your computer.

If you wish to switch back the language of your application after you're done with Vinoteka, do the process described above once again.

How to change the decimal separator (for prices)?

Vinoteka offers 2 types of decimal separators you can use: the comma ',' and the dot '.'.You can use one or the other.
Here is how to change the separator:

1/ In the menu Vinoteka, open the Preferences of the software.
2/ In the section 'References', in front of the field called 'Decimal Separator', choose either the comma or the dot.
3/ As soon as you close the preferences of the application, it'll take the changes into account.

How to activate the auto-filling of the fields for the references?

One of the main features of Vinoteka is the auto-filling of several fields from one of them: when choosing the auto-filling starting from the appellation or the country, Vinoteka can indeed have the other fields 'Appellation', 'Country', 'Region', 'Subregion' and 'Classification' filled up automatically. The auto-filling feature allows you to go faster and more importantly, to link as much information as possible.

Here is how to set up the auto-filling:

1/ In the menu Vinoteka, open the Preferences of the software.
2/ In the section 'References', in front of the field 'Details Workflow', choose between 2 alternatives: auto-filling from the appellation to the other fields, or from the country to the other fields.
3/ Close the preferences of the application, it'll take the changes into account.

How to create a WIFI network between my computer and my iPhone/iPod Touch/iPad?

When you synchronize Vinoteka and Vinoteka Touch, your computer and your iPhone/iPod Touch/iPad must be connected to the same WIFI network, whether yours at home or of the place where you are. If there is no WIFI network available but if your computer (on which Vinoteka is installed) gets wired Internet, here is how to create a WIFI network from your machine, so that your iPhone/iPod Touch/iPad can catch it:

1/ On the top right-hand corner of your screen, click on the image , then click on 'Create a network'.
2/ Name the network and leave the automatic channel.
3/ The new network is now active, you just need to hook your iPhone/iPod Touch/iPad to it and you'll be able to start the synchronization.

Lost Your License Info?

Enter the e-mail address you used when you registered, and we’ll mail it to you instantly! (If you can’t remember, e-mail us and we’ll look it up by hand.)

Support Form

You can write to us in 2 languages: English, Français

Your name :
Your email :
Version App. :	Vinoteka Touch Classic 3.2.0Vinoteka Touch Lite 3.0.0Vinoteka Touch Search & Scan 2.0.0
OS :	iOS 11iOS 10iOS 9
Device :	iPhone XiPhone 8iPhone 8PiPhone 7SiPhone 7PSiPhone 7iPhone 7PiPhone 6SEiPhone 6SiPhone 6PSiPhone 6iPhone 6PiPhone 5CiPhone 5SiPhone 5iPhone 4SiPhone 4iPhone 3GSiPad ProiPad Air 2iPad AiriPad 3,4iPad 2iPad 1iPad Mini 4iPad Mini 3iPad Mini 2iPad Mini 1iPod Touch (Retina)iPod Touch
Already Customer ? :	NOYES
Issue Type :	CrashBugHow-To/HelpSuggestOther
Message :
	Send Message

F.A.Q.

How to create a WIFI network between my computer and my iPhone/iPod Touch/iPad?

When you synchronize Vinoteka and Vinoteka Touch, your computer and your iPhone/iPod Touch/iPad must be connected to the same WIFI network, whether yours at home or of the place where you are. If there is no WIFI network available but if your computer (on which Vinoteka is installed) gets wired Internet, here is how to create a WIFI network from your machine, so that your iPhone/iPod Touch/iPad can catch it:

1/ On the top right-hand corner of your screen, click on the image , then click on 'Create a network'.
2/ Name the network and leave the automatic channel.
3/ The new network is now active, you just need to hook your iPhone/iPod Touch/iPad to it and you'll be able to start the synchronization.

How to do the first synchronization between Vinoteka Touch and Vinoteka?

A user guide of Vinoteka Touch is available on our website, you can download it here.

How to do the first synchronization between Vinoteka and Vinoteka Touch if the device is already connected to another computer?

In order to delete the connection between Vinoteka Touch and Vinoteka (delete the connection between Vinoteka Touch and any computer) and to rebuild the connection between Vinoteka Touch and another machine, you have to first follow the procedure to delete the connection between both applications; afterwards, you'll be able to rebuild it again. The explanation of the whole process is available in the user guide of the application, you can download it here.

How to change the language of Vinoteka Touch and/or Vinoteka Touch Lite?

Vinoteka Touch automatically detects the language of your iPhone/iPod Touch/iPad and starts in the detected language (if it is one of the 6 available languages of Vinoteka Touch/Vinoteka Touch Lite). If the language of your iPhone/iPod Touch/iPad isn't one those 6 languages, Vinoteka Touch/Vinoteka Touch Lite will automatically start in english.

If you nevertheless would like to change the language of the operating system of your iPhone/iPod Touch/iPad, here is how to do:

1/ Go to the Settings of your iPhone/iPod Touch/iPad.
2/ Press the button 'General'. Then press the button 'International'.
3/ Change the language, your iPhone/iPod Touch/iPad will then restart in this language.

Where to buy Vinoteka Touch and/or Vinoteka Touch Lite?

You can purchase Vinoteka Touch and/or Vinoteka Touch Lite on the AppStore, from iTunes or online. After you've purchased the application, it'll automatically be installed in your device via iTunes.

How works Vinoteka Touch?

A user guide of the application Vinoteka Touch is available on our website, you can download it here.

How works Vinoteka Touch Lite?

A user guide of the application Vinoteka Touch Lite is available on our website, you can download it here.